Bill Erbacci to Customer Care/Fulfillment Mgr. In his new role, Bill Erbacci will actively engage with customers, providing support and guidance to client services. Starting with CWM in 1991 on the customer service team, Bill moved over to IT three years later to help with the implementation of our new B&L Information System. In 1994, he took over as Production Computer Coordinator and was later promoted to Production Supervisor.
A recipient of CWM’s prestigious Eagle Award in 1999, Bill has a deep knowledge of customer ordering patterns — an asset to all who work with him. Helping Bill in his new role will be Melinda Gonzalez and Margo Higgins, who will now report directly to him.
Margo Higgins Appointed Client Support Rep.
With 20-plus years of customer service experience, Margo Higgins now serves as an expert liaison between our customers and the CWM team. She’ll be responsible for resolving any issues pertaining to the prompt and effective delivery of service.
Outside the office, Margo and her husband, Larry, have a very full house with two children, 13-year-old Nikki and 11-year-old Kyle, and three dogs. Margo also enjoys fishing and camping.