Bill Erbacci to Customer Care/Fulfillment Mgr. In his new role, Bill Erbacci will actively engage with customers, providing support and guidance to client services. Starting with CWM in 1991 on the customer service team, Bill moved over to IT three years later to help implement our new B&L Information System. In 1994, he became Production Computer Coordinator and was later promoted to Production Supervisor.
A recipient of CWM’s prestigious Eagle Award in 1999, Bill has a deep knowledge of customer ordering patterns—an asset to all who work with him. Melinda Gonzalez and Margo Higgins, who will now report directly to Bill, will help Bill in his new role.
Margo Higgins Appointed Client Support Rep.
With 20-plus years of customer service experience, Margo Higgins now serves as an expert liaison between our customers and the CWM team. She’ll be responsible for resolving any issues regarding prompt and effective service delivery.
Outside the office, Margo and her husband, Larry, have a house with two children, 13-year-old Nikki and 11-year-old Kyle, and three dogs. Margo also enjoys fishing and camping.
