• +1 630-595-4424
  • 649 IL Route 83 Bensenville, Illinois 60106

Privacy Policy


Effective: May 23rd, 2018

Chicago White Metal Casting, Inc. is committed to protecting the privacy of visitors to our website.  We care about protecting the personal information of our customers and visitors who use our websites, products tor services (collectively, our “Users”).  This privacy policy provides details about how your personal information is collected, shared and used by us. 

In any of these cases, you are given the option to opt out of receiving offers, marketing and/or advertising correspondence and e-mails of a promotional nature.  The option will either be available within the e-mail or you can e-mail us at news@cwmtl.com with a direct and concise request. 

If you have any questions about this privacy policy or the practices describe herein, you may contact news@cwmtl.com.  For the purposes of European Union’s General Data Protection Regulation 2016/679, or GDPR, Chicago White Metal Casting, Inc. is the data controller.


This privacy policy covers personal information, including, any information we collect, use and share from you, as described further below.  This privacy policy applies to all websites managed and operated by Chicago White Metal Casting, Inc., our online services, and our mobile applications (collectively, the “Services”).  This privacy policy does not cover how our Users may use or share data that they collect using our services.

When you utilize one of our Services, your personal information will be collected, used, and shared consistent with the provision of this privacy policy as well as the following specific forms that are related to online offerings by Chicago White Metal Casting, Inc., which are a part of this privacy policy:

  • for Users who have signed up with our Die Cast Design Center (also called “DC2”)
  • for Users who utilize any of our contact or RFQ forms on cwmdiecast.com
  • for Users who purchase supplementary die casting literature and coupons from our website


In the course of your use of our Services, we obtain the following information about you as describe below.  We collect this data for the purposes described under “How We Use Your Information.”

Signing Up For Services; User Information

  • Information that you provide prior to any registration process, such as your e-mail when you provide it to us
  • Information that you provide during any registration process, including with a branded offer (such as your name, company name, email address, phone number, mailing address, geographic location, and industry), when you call or email us (for support or otherwise) or when you use our services; and
  • Payment information that you provide to us (by way of our Services, related 3rd party e-Commerce avenues, or otherwise) when you purchase some of our supplementary products and services, including credit card data.

Use of Services, Website Visits, and Support

Data relating to your online activity on our website with respect to our Services, including the following:

  • IP address
  • Browser type and version
  • Geographic location
  • Pages You View
  • How you got to our Services and any links you click on to leave our Services
  • When you update your information, communicate with us, or order new Services
  • Metadata about your use and your contacts’ use of our Services and your emails you send (including clicks and opens)
  • Your interactions with any videos we offer
  • Issues you encounter requiring our support or assistance
  • Any device or other method of communication you use to interact with the Services

We may store this data we collect in a variety of places within our infrastructure, including system log files, back end databases, and analytics systems. 

Social Media

  • Information from third party social networking sites, in which you disclose personal information via the messenger services which the third party social networking site provides, or any public comments or images that are shared with Chicago White Metal Casting, Inc.
  • Information you allow us to access varies by social networking site, and depends on the level of privacy settings you have in place at the social networking site.  You can control and find out more about these privacy settings at the applicable social networking site.

Other Sources

  • Information you provide to us at seminars or to our partners;
  • Information you provide to us in surveys;
  • Information that is publicly available; and
  • Information you consent to us receiving from third parties


We have a legitimate interest in running a successful and efficient business and in providing you with Services and useful content, and we use the information we collect, both on its own and combined with any other information we collect, both on its own and combined with any other information we collect about you, for the following purposes:

  • To provide the requested Services to you;
  • To provide you with useful content;
  • To ensure the proper functioning of our Services;
  • To offer and improve our Services;
  • To provide you with requested information or technical support;
  • To facilitate your movement through our websites or your use of our Services;
  • To do a better job of advertising and marketing our Services (our use of your information to do this is performed with your consent where required by applicable law);
  • To diagnose problems with our servers or our Services;
  • In connection with our security and compliance programs;
  • To administer our website;
  • To communicate with you;
  • To target prospective customers with our products or services 9such targeting is only performed with your permission where your consent is required by applicable law);
  • To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
  • As otherwise described in this privacy policy.

We also use the information we receive in aggregated and anonymized formats to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites.  This information is used internally for marketing reports as a means to analyze web traffic activity.

Payment information that you provide to us, including credit card data, will only be used through the website and related third party re-directions (PayPal, etc.) to facilitate payment for the designated Services.


Sharing Within The Chicago White Metal Casting, Inc. Family

We share personal information internally only, within the parameters of business dealings and any offers, services, products, or other business correspondence as it pertains to dealings with Chicago White Metal Casting, Inc.

Sharing With Partners

When we share personal information with certain third-party partners, that information includes your name, email address and other information enabling partners to:

  • Assist you in using our products and services,
  • Contact you with offers, services or products that may be of interest to you, and
  • Provide you with their products or services, as it pertains to your business with Chicago White Metal Casting, Inc.

Sharing With Third-Party Service Providers and Vendors

If you purchase a product or service from a third party vendor, your personal information is used solely to accommodate and fulfill the purchase.  Our contracts with third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which it was shared. 

Authorized Users

All users authorized by you to have access to your account can view personal information stored in the account.  We share information about authorized users only for legitimate purposes consistent with this privacy policy, including servicing your account and marketing products and services to you.  

Legal Process

Lastly, if legally required to do so, or if we have a justified belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, law enforcement authorities and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:

  • Violating our terms and conditions of use;
  • Causing injury or other harm to, or otherwise violating the property or other legal rights, of Chicago White Metal Casting, Inc., other users, or third parties; or
  • Violating federal, state, local, or other applicable law. 

This disclosure can include transferring your information to the U.S. and other countries outside the European Economic Area.  To the extent we are legally permitted to do so, it is our policy to notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.


The transmission of information via the internet, email, or text message is not completely secure.  Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk.  Once we have received your information, we will take appropriate technical and organizational measures to safeguard your personal information against loss, theft, and unauthorized use, access, or modification.

When we collect financial account information, such as credit card numbers, it is through the PayPal payment system when utilizing our online store, which is a third party entity with its own privacy policy.  Please make sure you read the PayPal privacy policy and agree to its terms prior to completing a transaction with our online store.


We use cookies, web beacons, pixels, tags, scripts, and other similar technologies in the course of your visit to our website.  


Marketing Communications From Chicago White Metal Casting, Inc.


You always have the opportunity to opt-out of our marketing communications with you or change your preferences by following a link in the footer of all non-transactional email messages from us or by emailing us at news@cwmtl.com.  Some communications from us are considered transactional or service communications (for example, important account notifications and billing information), and your account for Chicago White Metal Casting, Inc. products and services are provided to you upon the condition that you receive these communications from us. 

To cancel any accounts, please follow the instructions found in the terms of service for the applicable Chicago White Metal Casting, Inc. product or service.  You may still receive marketing communications from us even after you cancel your account unless you also opt-out of our marketing communications, as described above. 


We may contact you by telephone, with your consent where applicable, in response to the following:

  • An inquiry you submitted through our website;
  • A direct request from you to contact you (e-mail, phone call, other correspondence); and
  • Any referrals one of your colleagues has forwarded to us.
  • Cookies

A Cookie is a randomly generated unique number placed on your computer. It allows us to identify your computer without requiring your disclosure of any Non-Public Personal Information. Cookies make it possible to both store and retrieve information through your internet browser. A Cookie itself cannot read information off a hard drive or read Cookie files from other sites.

Chicago White Metal Casting, Inc. does not actively collect, interpret, analyze or store Cookie information.  Any prompts for “autofill” or saving your information for the next login are prompts that are at the discretion of the internet browser you are using when visiting our website, and have no affiliation with Chicago White Metal Casting, Inc. or any websites or social media avenues managed by Chicago White Metal Casting, Inc.

Information From Third Parties

To manage the information that we receive about you from a social networking site or other third parties 9if applicable), you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available.  The information we collect is covered by this privacy policy and the information the third-party collects is subject to such third party’s privacy practices.  Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Services. 

Unauthorized Accounts

If an account or profile was created without your knowledge or authorization, please contact customer support to request the removal of the account or profile.


We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.  We will retain your personal information as long as your account exists, as long as you put in a request to remove your account from our databases, or if you manually remove your account from our databases. 

If you would like to reinstate your account, you will need to go through the subscription request and approval process again to do so. 


You have the right to know whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.


You have the right to receive a subset of the personal information you provide us if we process it on the legal bases of our contract with you or with your consent in a structured, commonly used and machine-readable format and a right to request that we transfer such personal information to another party. If you wish for us to transfer the personal information to another party, please ensure you detail that party and note that we can only do so where it is technically feasible. We are not responsible for the security of the personal information or its processing once received by the third party.


You have the right to require us to correct any personal information held about you that is inaccurate and have incomplete data completed. Where you request a correction, please explain in detail why you believe the personal information we hold about you to be inaccurate or incomplete so that we can assess whether a correction is required. Please note that while we assess whether the personal information we hold about you is inaccurate or incomplete, you may exercise your right to restrict our processing of the applicable data as described below.


You may request that we erase the personal information we hold about you in the following circumstances:

  • where you believe it is no longer necessary for us to hold the personal information;
  • we are processing it on the basis of your consent and you wish to withdraw your consent;
  • we are processing your data on the basis of our legitimate interest and you object to such processing;
  • you no longer wish us to use your data to send you marketing; or
  • you believe we are unlawfully processing your data.

Please provide as much detail as possible on your reasons for the request to assist us in determining whether you have a valid basis for erasure.


You have a right to require us to stop processing the personal information we hold about you other than for storage purposes in the following circumstances:

  • You believe the personal information is not accurate for the period it takes for us to verify whether the data is accurate;
  • We wish to erase the personal information as the processing we are doing is unlawful but you want us to simply restrict the use of that data;
  • We no longer need the personal information for the purposes of the processing but you require us to retain the data for the establishment, exercise or defense of legal claims; or
  • You have objected to us processing personal information we hold about you on the basis of our legitimate interest and you wish us to stop processing the personal information while we determine whether there is an overriding interest in us retaining such personal information.


You have the right to object to our processing of data about you and we will consider your request. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or we need to process it in relation to legal claims.

You also have the right, at any time, to object to our processing of data about you in order to send you marketing, including where we build profiles for such purposes and we will stop processing the data for that purpose.


Where you have provided your consent to us processing your personal data, you can withdraw your consent at any time by contacting us at news@cwmtl.com with a specific request stated. 


Some of our Services provide links to other websites. Because we do not control the information policies or practices of these third-party sites, you should review their privacy policies to learn about how they collect and use personal information.

You may also log in to some of our Services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you with the option to share certain personal information with us, such as your name and email address to pre-populate our sign up form. For example, if you take advantage of certain of our social media features, such as the Facebook Like button, and widgets, such as the “Share This” button or interactive mini-programs that run on our site, the applicable social networking sites may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable it to function properly.


Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with personal information without such a parent or guardian’s consent, he or she should contact us. If we become aware that a child under 18 has provided us with personal information, we will delete such information from our files.


In order for us to provide the Services to you, your personal information will be transferred to, and stored at/processed in the United States. Your personal data is also processed by staff operating outside the European Economic Area (EEA), such as in India and the Philippines, who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.

For transfers of personal information within the Chicago White Metal Casting, Inc., such transfer will be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU.

For transfers of data to third parties, such transfers will either (i) be under the Commission’s model contracts for the transfer of personal data to third countries (i.e., the standard contractual clauses), pursuant to Decision 2004/915/EC and 2010/87/EU; or (ii) rely on the EU-US Privacy Shield Framework.


In the event that you wish to make a complaint about how we process your personal information, please contact our internal team at news@cwmtl.com, and we will bring your request to review with all website security teams involved. 


We reserve the right to modify this privacy policy at any time, so please review it frequently. If we decide to change this privacy policy in any material way, we will notify you here, by email, or by means of a notice on www.cwmdiecast.com prior to the change becoming effective. In all cases, your continued use of any Services constitutes acceptance to any such changes.

Last modified May 24, 2018