CWM 2023 Customer Survey

Welcome to your CWM 2023 Customer Survey! Please note that the submit button is at the bottom of the page once you complete the survey. The save/load buttons are available for those who are unable to complete the survey in one sitting.

Thank you for participating!

Customer Name

First & Last Name

Today's Date

1. Please rate Chicago White Metal on each of the items below (use a 5 point scale with 1 being poor, 5 being excellent)
1a. Responsiveness to your needs:

1b. Follow through on commitments:

1c. Flexibility in accommodating purchase order changes:

1d. Quality of die castings:

1e. Management of secondary finishing operations

1f. Knowledge and understanding of your technical requirements and quality expectations:

1g. Quality of initial samples and conformity to specifications:

2a. On your next die casting project, how likely is your company to partner with Chicago White Metal?

2b. IF you are not likely to partner with Chicago White Metal on your next die casting project, please tell us why.

3a. Based on your experience with us, what is the likelihood that you will recommend Chicago White Metal to

3b. IF you are not likely to recommend Chicago White Metal to others, please tell us why.

4a. Did you receive timely acknowledgements after placement of purchase orders in the past year?

4b. IF you answered no above, can you please tell us how you had problems placing purchase orders?

5a. Has our delivery performance satisfied the expectations of your company in the past year?

5b. If you answered no above, can you explain how we didn't meet your delivery performance expectations?

6a. Did you experience any serious problems with Chicago White Metal in the past year?

6b. If you answered yes above, please explain what serious problem(s) you had with Chicago White Metal in the last year.

7. Please provide us with any suggestions on how Chicago White Metal can provide better service to you?

8. If you have any additional comments or suggestions, please enter them below.